Effective Date: 20/12/2024
At Futurela, we strive to deliver your orders promptly and ensure a seamless shopping experience. Below are the details of our shipping process, policies, and conditions:
1. Shipping Availability
- Current Service Area: We currently offer delivery only within Palakkad, Kerala. Orders placed outside this region cannot be processed.
- Delivery Partners: We collaborate with third-party delivery services to ensure your orders reach you efficiently.
2. Order Acceptance
- Orders are typically accepted within 2 hours of placement but may vary depending on product availability and operational circumstances.
- For bulk or special orders, acceptance time may be extended.
3. Delivery Timeline
- Standard Delivery: Orders are generally delivered on the same day.
- Extended Delivery: In rare cases, delivery may take longer due to unforeseen circumstances such as weather, high order volumes, or third-party delays.
4. Order Cancellation
- Orders can only be canceled before shipping.
- Once the product is shipped, cancellations are not allowed unless there are product quality issues or delivery-related damages.
- To cancel an order, contact our support team at support@futurela.in with your order details.
5. Delivery Fees
- Delivery charges, if applicable, will be displayed at checkout.
- Promotional offers may occasionally waive delivery fees for specific orders or periods.
6. Third-Party Responsibility
While we work with trusted third-party delivery partners, Futurela is not responsible for:
- Delays caused by third-party services.
- Loss or damage occurring after the product has been handed over to the delivery partner.
7. Special Conditions
- For fresh or perishable items, delivery times may vary to ensure product quality.
- Customers must ensure someone is available at the delivery location to receive the package.
8. Customer Support
For any questions or concerns about your delivery, contact us at:
- Email: support@futurela.in